Business People Club

Death Of A Salesman? It’s What Happens When The Customer Says “I’ll Think It Over!”

0 like 0 dislike
281 views
by BeautifulWolf
Michael Jordan said “Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it”

You have given a great presentation, you ask for the order and the customer says he‘s going to think it over. This was the moment I felt was the last straw. I’d had it! I don’t want to sell anymore; I’m going back to bookkeeping! So, without a care in mind I said whatever came to mind and it worked! Let me share my epiphany with you.

I was selling employment testing material that was based on the teachings of a well-known sales trainer. The question that brought the most conversation was about closing. How do you ask for an order? When someone says I’ll think it over, do you become the nice customer service type that says “fine, call me when you’re ready” or do you go for the throat and say “what is there to think about?” You know the first response is totally wrong and the second, which is the suggested answer, will probably turn the customer off. You try to say it nicely but at this point it’s likely he’s not going to say much more. What did I do? I said gently and with a smile in my voice, “Mr. Customer, could you think out loud so I can hear you?”

I must tell you, I did not expect the response I got. He laughed heartily and said he could do that. He proceeded to tell me his reasoning and I proceeded to answer all his objections. We were both very relaxed; he purchased my product and congratulated me on my question and my closing.

There’s an old adage that says, “A smile given to another can make the difference in their day and yours too.”

Needless to say, I decided selling could be fun. I did not go back to boring bookkeeping and now that I’ve retired, these words ‘could you think out loud so I can hear you’ are my present to you.

Your comment

Your name to display :
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.

Related posts

0 like 0 dislike
0 comments 280 views
Learning The Process Of Order Fulfillment

The goal of most businesses is to profit and give out the best products and services that they can offer to customers. For companies who manufacture sellable items, producing the end product is not the final step. You already know that your products will sell. The next thing that you need to do is ... get to concentrate more on the vital aspects of the company's operation that is sure to benefit you, your company and the people that you serve.

by Richard S.
0 like 0 dislike
0 comments 378 views
Three places to find new clients without a lot of work

1. Don't ignore your own "Acres of diamonds" - ask your existing clients to refer some of their family, friends and associates to you. If they're happy with your service they will be more than happy to do it and your job will be much easier since they are coming recommended by someone ... yourself, you're helping them by enabling them to help you, and you're helping the potential clients by providing a quality product or service that they need.

by LovableStorm
0 like 0 dislike
1 Comment 550 views
0 like 0 dislike
0 comments 176 views
Publicists: It's Time to Embrace the Technology of Online Press Kits

So you have a cell phone, a Palm Pilot, an automated office complete with teleconferencing, remote-access, Web site and e-mail addresses. So what? Just because you're always available to the media doesn't mean the media has easy access to your clients. What will your high-tech office be able to do when a ... ' press kits, you're not only making them easy to access, but easy to cover by the media. The media loves that - and so will your clients.

by LovableStorm
0 like 0 dislike
1 Comment 249 views
What is the key to customer loyalty?

What is the key to customer loyalty?

by Camella
0 like 0 dislike
0 comments 148 views
Get the Most Out of Your Current Customer

The customers you already have could be your biggest lead source, and you may not even realize it. Think about it this way, every customer you have, most likely has brothers, sisters, parents, cousins, and friends, so why not tap into it. Here are a few ideas to draw leads out of your ... one of your greatest referral sources, so don't think of them as statistics only, go after more of their business, and that of their friends and family.

by CheeryGrin
0 like 0 dislike
1 Comment 1,456 views
What are the Benefits of Ordering Promotional Products Online?

What are the Benefits of Ordering Promotional Products Online?

by Madept
0 like 0 dislike
0 comments 165 views
Sell Your Customer What They Need

When it comes to selling your products it is important to ask your potential customers probing questions as well as open ended questions. These types of questions are geared toward gathering information. They commit your customer to giving you anything but a yes or no answer. For instance, an open-ended ... know, a happy customer is a good customer and will always come back to you for your services and refer friends and family to you as well.

by HistoryGuy
0 like 0 dislike
0 comments 224 views
The Importance of Good Feedback

Getting good feedback from customers and employees is vital for any business that expects to grow. Without knowledge, business leaders can not make educated decisions. Uneducated decisions lead to a higher rate of failure, which can have detrimental impacts on a business. Without high quality ... will become clear. For small outfits to enterprise level operations, collecting data and feedback is the ultimate way to make educated decisions.

by Oystrich
0 like 0 dislike
0 comments 130 views
Exactly What to Say When Asked, "How Much Do You Charge?"

A client with a creative business called me one day and asked the following question. It's a question I get asked frequently, so rather than write an entire article, I decided just to tell you exactly what I told her. Kirstin, "I never know what to say when a potential customer calls and asks ... and fees. Do yourself and your potential client a favor and don't rush into discussing pricing until you have all the facts, m'am. -Kirstin Carey

by KeyboardPie
0 like 0 dislike
0 comments 109 views
What Happens When I Retire?

Health insurance considerations weigh heavily on the minds of people wanting to retire before Medicare coverage kicks in at age 65. Many people put off retirement simply because the cost of an individual health insurance policy is too great on a limited income. What options for health insurance ... , the better. Realizing the Medicare does not pay all of your medical expenses, you should budget money for medical expenses even after retirement.

by DreamBaby
0 like 0 dislike
0 comments 184 views
Evaluate Your Customer

Evaluate Your Customer When a customer walks into your office, don't sell them the first product that comes to mind. Sit them down and evaluate their needs, than sell them the products that meet their needs. I once worked with a guy in the banking industry, who was one of the best at explaining the ... . Good luck. This article may be reproduced by anyone at any time, as long as the authors name and reference links are kept in tact and active.

by Knighttime
0 like 0 dislike
0 comments 219 views
Are you Serious about Customer Service

Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service. If you ... customer service solution. Consider customer service software for your online business if you would like to convert visitors to buyers and improve your ROI.

by Hawkward
0 like 0 dislike
0 comments 223 views
Five Reasons to Use Customer Phone Surveys

Consumers are the life line of any successful business and you can learn a great deal of information from them. If you want to find out how good or bad your business is call the customers and ask them. They will give you straight answers and you can modify your approach if there are areas ... in your business not being successful. It doesn't take too much time or money to conduct phone surveys with your customers but the information is priceless.

by Conjursa
0 like 0 dislike
1 Comment 265 views
Why should you use customer phone surveys ?

Why should you use customer phone surveys ?

by BeautifulWolf
0 like 0 dislike
1 Comment 350 views
How to explain your product or service to online customer?

How to explain your product or service to online customer?

by Slayerk
0 like 0 dislike
1 Comment 217 views
0 like 0 dislike
1 Comment 223 views
How to know if you are Serious about Customer Service?

How to know if you are Serious about Customer Service?

by Celestiger
0 like 0 dislike
1 Comment 235 views
How to handle customer complaints ?

Handling customer complains effectively, any suggestions?

by LovableStorm
0 like 0 dislike
0 comments 67 views
A Government Entrepreneur Grant? Its easier then you Think

When someone plans to put up a business, one of the many worries is cash for the business' capital. This is true even if you're putting up an internet business or a physical business office. Many entrepreneurs find raising of funds as an arduous task. Building the inventory, paying for ... receive the amount that you need. After that, you can already start your business. If the business is successful, you can already earn huge profits.

by FoolishJaguar
0 like 0 dislike
0 comments 515 views
8 Ways to Avoid Litigation When You Sell a Business

Based on recent litigation storm clouds, business owners planning exit strategies better batten down their legal hatches. As a small business owner, your company most likely represents a significant portion of your net worth. That's why it's crucial not to let litigation wash it away when ... free transition. Take the time to recognize and act on the many opportunities you have to minimize your litigation risks and reap the benefits later.

image
by TwinNut
0 like 0 dislike
0 comments 4,330 views
How Will Google Play Its New Product Announcements on the Back of a Data Scandal?

Google is dealing with the disclosure that it exposed personal data of up to 500,000 users, but will hope its new products can take investors’s minds off the debacle. https://www.nytimes.com/2018/10/09/business/dealbook/google-data-products.html?partner=rss&emc=rss

by Richard S.
0 like 0 dislike
0 comments 250 views
6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll ... up all of your ammunition and won't usually diffuse an irate customer. These incredibly simple tips will position you to keep your cool when customers get hot!

image
by Slayerk
0 like 0 dislike
1 Comment 231 views
What are the Ideas for Boosting Sales?

What are the Ideas for Boosting Sales?

by MysteryWasp
0 like 0 dislike
1 Comment 230 views
What are the sales boosting strategies?

What are the sales boosting strategies?

by Butcherry
0 like 0 dislike
1 Comment 232 views
0 like 0 dislike
0 comments 84 views
Bonuses: How To Raise the Value of Your Products

Whether you create and sell your own products, buy reselling rights or rebrand other people's products, adding value with bonuses is a well-used tactic in affiliate marketing. Why? Because a good bonus is valid, honest, and truly does add value to any offer. Perhaps most importantly, it makes the customer ... Bonus This Month So get some bonuses together, make note of your sales so far, and then add some bonuses and watch how your sales rise.

by HairyMagpie
0 like 0 dislike
0 comments 229 views
Know The Secrets Of Purchasing Wholesale

Everybody loves buying - clothes, shoes, flowers, electronics, games and other things. Most people do not even care about how much money it will cost them just to purchase the things they need and want. In addition of course, everybody loves to get a good deal, though some people are better ... be surprised how many results you will get. Just follow these secrets and you will be saving yourself from spending too much money from retail stores.

by CheeryGrin
0 like 0 dislike
1 Comment 237 views
How Do I Extract The Maximum Money Out Of Google Adsense?

How Do I Extract The Maximum Money Out Of Google Adsense?

by SilentTrooper
0 like 0 dislike
0 comments 638 views
What Is A Business Broker

A business broker is an intermediary between a buyer and a seller of a business. In most cases a business broker represents the seller in the sale of a business. It is the business brokers' responsibility to find qualified buyers for their clients. A business broker is similar to a real estate agent who ... , it may be a good idea to sit down with a local business broker in your area to discuss representing you in the sale of your business.

image
by Sumogre
0 like 0 dislike
0 comments 268 views
Schumer Says It's Unlikely Gorsuch Will Reach 60 votes

As the Senate prepares to consider President Donald Trump's Supreme Court nominee Neil Gorsuch, Democratic Senate Minority Leader Chuck Schumer predicted Sunday that "it looks like Gorsuch will not reach... Read more ... Schumer Says It's Unlikely Gorsuch Will Reach 60 votes April 2, 2017

by GrizzlyFlash
0 like 0 dislike
0 comments 105 views
Characteristics of a True Sales Leader

In the average sales organization, successful sales reps get promoted to managers. These "new" sales managers are suddenly tasked with leadership and training. In these situations, there is one common liability. The salesperson's biggest strength now becomes the sales manager's ... effectively they can train, motivate and support their staff towards maximizing core competencies, which ultimately increases the odds of exceeding revenue targets.

by GrizzlyFlash
0 like 0 dislike
0 comments 188 views
Angry customers - what can we do with them

"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And ... the statistics as a guide: it shows that about seven out of ten complaining guests will do business with you again if you resolve the complaint in their favor.

by SilkPredator
0 like 0 dislike
0 comments 224 views
What Clients Want

A potential client calls and wants a website, as a web developer you are more then happy to help. You show them your work, explain how your work is better then the rest and sell the person on the importance of Web Standards. Do you think that a client wants to hear all about Web Standards? ... by existing clients and I truly believe this is because we do not just build a website for them but teach them what it takes to be an online success.

by Octopuppy
0 like 0 dislike
1 Comment 208 views
0 like 0 dislike
1 Comment 256 views
What do you guys think of rite aid pharmacy?

I really had nagative experince at rite aid pharmacy. Very rude staff.

by Knighttime
0 like 0 dislike
0 comments 36 views
The Top Ten Client Feedback Questions

Perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to ... counsel small business owners without charge. **I have used the word service here and also client. You could just as easily substitute product and customer.

image
by AmazingKitty
0 like 0 dislike
1 Comment 248 views
How To Create Customer Value In Your Proposals?

How To Create Customer Value In Your Proposals?

by Wallaby
0 like 0 dislike
1 Comment 240 views
How to Get Your First Customer?

How to Get Your First Customer?

by LovableStorm
0 like 0 dislike
1 Comment 357 views
How to Get Your Customer Talking?

How to Get Your Customer Talking?

by TrainedGuy
0 like 0 dislike
0 comments 87 views
What's in it For the Customer?

Anyone who is going to spend money usually wants to know what the purchase will do for him or her. In fact, 70% of all purchases are made on an emotional level. So for the most part, buyers aren't concerned about the logical points of the purchase. If they were, the vast majority of us ... including yours -- has a brand. The question is whether your brand is being determined by outside factors, or if are you actively building it on your terms.

by CheeryGrin
0 like 0 dislike
0 comments 139 views
The Importance of How You Spend Your Time Between Jobs - Various Options and Strategies You Should Think Of

With resume gaps now the norm, workers should pay attention to how they spend their time between jobs. The reason is simple: Employers want to know how job candidates spent their time when they were out of work. Learning? Traveling? Moping? Being productive or non productive ? ... about . It can set the tone of your conversation. And conversation, whether online or off, is often the lifeblood of a productive job search.

by Camella
0 like 0 dislike
0 comments 1,419 views
When Your Product Makes People Feel Great, You Make Money!

We've all heard about the importance of offering a product or service that is a good value. The better the value, the more sales you will make and the more money you will earn. Sometimes good value can be based on a low price, or finding an otherwise hard-to-find product or service. ... probably the most effective factor in marketing. Sell a product or service that affects customers' health, mood, and general well being and you'll have a winner.

image
by BouncyOracle
0 like 0 dislike
1 Comment 244 views
How to make it easy for customers to pay you?

How to make it easy for customers to pay you?

by C-Lion
0 like 0 dislike
1 Comment 305 views
What are the advantages of joining a forum?

What are the advantages of joining a forum?

by DreamBaby
Connect with us:
...