Coming Soon
Subscription Marketplace - Buy and sell subscription products and services
0 like 0 dislike
1,743 views
in Articles by
It is very hard to be "the new guy in the block", since in most of your interactions you will have to try leave good first impressions. Some say it is most important to be yourself and care about others and things will turn out great. It is the same with companies. Read further for deeper insight into this.

Being new means you have to build trust and reliability from the very beginning, so that your clients feel comfortable to do business with you. Building trust requires consistent efforts in every channel of communication with clients. It is rather clear how you can do that in your interactions eyes-to-eyes. But:

• How can trust be built when you do not physically meet your customers?

• How can you build trust when you can not smile and use your friendly voice?

• How can you get over the concerns about Internet privacy and security?

Most of your visitors search for credibility indicators on your website before they leave you their money. What matters is the whole online experience you are providing them: website look, navigation, content etc. If you have done all that right, by placing a chat button and giving guarantee of personal service and support you can complete their whole perception. Think about your personal contacts - the people you meet and talk to frequently are usually the ones you trust the most. Communication is not the only ingredient for developing trust, but it is a critical one.

Let's consider some things to build trust from the angle of live support and chatting with your online visitors:

• Show your spirit! What makes us happy is style, beauty, positive attitude and pleasing experience. Emphasize to your online visitors that your company is not stale, but it is fresh, energetic and growing.

• Be accessible at any point of clients' decision making - place the chat button on every page they would need assistance;

• Show them that you care by reading carefully what they write and personalize your reply;

• Be sure to use the three elements of trust: consistency, responsiveness and honesty;

• Be interesting and entertaining where possible;

• Be different from others and have style!

• Don't try to look big. Try to serve customers the best way you can!

Please log in or register to reply to this topic.

Related topics

0 like 0 dislike
0 replies 1,171 views
posted in Articles by ShowDolphin
0 like 0 dislike
0 replies 1,224 views
posted in Articles by MysteryWasp
0 like 0 dislike
0 replies 1,420 views
0 like 0 dislike
0 replies 1,993 views
posted in Articles by Sassassin
0 like 0 dislike
0 replies 1,189 views
posted in Articles by Tomatoad
0 like 0 dislike
0 replies 1,350 views
posted in Articles by GreedySmile
0 like 0 dislike
0 replies 1,747 views
posted in Articles by SilkPredator
0 like 0 dislike
0 replies 1,577 views
posted in Articles by Prepatriarch
0 like 0 dislike
0 replies 1,209 views
posted in Articles by HarshThunder
0 like 0 dislike
0 replies 1,682 views
0 like 0 dislike
0 replies 1,642 views
posted in Articles by nicejone
0 like 0 dislike
0 replies 1,328 views
0 like 0 dislike
0 replies 887 views
0 like 0 dislike
0 replies 1,620 views
posted in Articles by Scorpeon
0 like 0 dislike
0 replies 2,109 views
0 like 0 dislike
0 replies 918 views
posted in Articles by ShowDolphin
0 like 0 dislike
0 replies 1,131 views
posted in Articles by BeautifulWolf
0 like 0 dislike
0 replies 924 views
posted in Articles by PositiveVoid
0 like 0 dislike
0 replies 757 views
posted in Articles by Sassassin
0 like 0 dislike
0 replies 688 views
posted in Articles by MysteryWasp
0 like 0 dislike
0 replies 8,444 views
posted in Articles by nicejone
0 like 0 dislike
0 replies 1,279 views
posted in Articles by Butcherry
0 like 0 dislike
0 replies 2,016 views
0 like 0 dislike
0 replies 1,150 views
0 like 0 dislike
0 replies 1,131 views
posted in Articles by TwinNut
0 like 0 dislike
0 replies 725 views
posted in Articles by AfternoonFay
0 like 0 dislike
0 replies 920 views
0 like 0 dislike
0 replies 705 views
posted in Articles by Octopixy
0 like 0 dislike
0 replies 1,876 views
posted in Articles by Mosquiche
0 like 0 dislike
0 replies 692 views
posted in Articles by Knighthawk
0 like 0 dislike
0 replies 800 views
0 like 0 dislike
0 replies 2,020 views
posted in Articles by OpinionOwl
0 like 0 dislike
0 replies 757 views
posted in Articles by VoyageHooper
0 like 0 dislike
0 replies 774 views
0 like 0 dislike
0 replies 1,664 views
posted in Articles by BeautifulWolf
0 like 0 dislike
0 replies 857 views
0 like 0 dislike
0 replies 1,311 views
posted in Articles by Finderpros
0 like 0 dislike
0 replies 2,707 views
posted in Articles by VirtualAssassin

55,458 topics

594 replies

3 comments

1,623,835 users

Connect with us:
...