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"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very ... do business with you again if you resolve the complaint in their favor.
How to deal with angry customers?
I've been hearing for years that a successful business needs to have a USP (unique sales point). The problem is that most businesses ... logical one, whatever they're buying - so what's your ESP?