Business People Club

customerservice

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The Top Ten Client Feedback Questions

Perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to ... counsel small business owners without charge. **I have used the word service here and also client. You could just as easily substitute product and customer.

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by AmazingKitty
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Three places to find new clients without a lot of work

1. Don't ignore your own "Acres of diamonds" - ask your existing clients to refer some of their family, friends and associates to you. If they're happy with your service they will be more than happy to do it and your job will be much easier since they are coming recommended by someone ... yourself, you're helping them by enabling them to help you, and you're helping the potential clients by providing a quality product or service that they need.

by LovableStorm
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6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll ... up all of your ammunition and won't usually diffuse an irate customer. These incredibly simple tips will position you to keep your cool when customers get hot!

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by Slayerk
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Evaluate Your Customer

Evaluate Your Customer When a customer walks into your office, don't sell them the first product that comes to mind. Sit them down and evaluate their needs, than sell them the products that meet their needs. I once worked with a guy in the banking industry, who was one of the best at explaining the ... . Good luck. This article may be reproduced by anyone at any time, as long as the authors name and reference links are kept in tact and active.

by Knighttime
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Angry customers - what can we do with them

"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And ... the statistics as a guide: it shows that about seven out of ten complaining guests will do business with you again if you resolve the complaint in their favor.

by SilkPredator
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Publicists: It's Time to Embrace the Technology of Online Press Kits

So you have a cell phone, a Palm Pilot, an automated office complete with teleconferencing, remote-access, Web site and e-mail addresses. So what? Just because you're always available to the media doesn't mean the media has easy access to your clients. What will your high-tech office be able to do when a ... ' press kits, you're not only making them easy to access, but easy to cover by the media. The media loves that - and so will your clients.

by LovableStorm
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Are you Serious about Customer Service

Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service. If you ... customer service solution. Consider customer service software for your online business if you would like to convert visitors to buyers and improve your ROI.

by Hawkward
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Why Educated Consumers are Better Customers

Educated Consumers Not too long ago, a colleague asked me why we invest so heavily in consumer education. We have made a conscious decision to spend marketing dollars on consumer education for a very simple reason. Educated consumers are simply better customers. Lets take ... and unrealistic expectations while education leads to long term happy and helpful customers. Permissions: Permissions and notification of use not required.

by PerfumedNecromancer
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Five Reasons to Use Customer Phone Surveys

Consumers are the life line of any successful business and you can learn a great deal of information from them. If you want to find out how good or bad your business is call the customers and ask them. They will give you straight answers and you can modify your approach if there are areas ... in your business not being successful. It doesn't take too much time or money to conduct phone surveys with your customers but the information is priceless.

by Conjursa
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Learning The Process Of Order Fulfillment

The goal of most businesses is to profit and give out the best products and services that they can offer to customers. For companies who manufacture sellable items, producing the end product is not the final step. You already know that your products will sell. The next thing that you need to do is ... get to concentrate more on the vital aspects of the company's operation that is sure to benefit you, your company and the people that you serve.

by Richard S.
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Death Of A Salesman? It’s What Happens When The Customer Says “I’ll Think It Over!”

Michael Jordan said Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it You have given a great presentation, you ask for the order and the customer says he s going to think it over. This was the ... I did not go back to boring bookkeeping and now that I've retired, these words could you think out loud so I can hear you' are my present to you.

by BeautifulWolf
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Increase Profits by Marketing to Existing Customers

Business owners want more leads, more customers, more sales. It sounds logical: attract more customers and more sales will follow, leading to increased profits. But is this the best way to maximize profits? Sometimes it's difficult to see the forest for the trees. What about the customers ... a certain level dedication is required to create a truly successful business. There is no quick fix solution to achieve the profit and success you want.

by FrighteningTwinkles
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The Importance of Good Feedback

Getting good feedback from customers and employees is vital for any business that expects to grow. Without knowledge, business leaders can not make educated decisions. Uneducated decisions lead to a higher rate of failure, which can have detrimental impacts on a business. Without high quality ... will become clear. For small outfits to enterprise level operations, collecting data and feedback is the ultimate way to make educated decisions.

by Oystrich
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What Clients Want

A potential client calls and wants a website, as a web developer you are more then happy to help. You show them your work, explain how your work is better then the rest and sell the person on the importance of Web Standards. Do you think that a client wants to hear all about Web Standards? ... by existing clients and I truly believe this is because we do not just build a website for them but teach them what it takes to be an online success.

by Octopuppy
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1 Comment 621 views
How to find customers for my home based business?

I want to find more customers for my home based business. Any tips?

by Knighthawk
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1 Comment 282 views
How to promote relationships with public?

How to promote relationships with public?

by Mosquiche
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1 Comment 291 views
how to build strong relationship with your clients?

How to have lasting relationship with clients?

by Knightmare
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1 Comment 336 views
Flexible Payments Mean Happier Customers

Flexible Payments Mean Happier Customers

by SilkPredator
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1 Comment 265 views
Why should you use customer phone surveys ?

Why should you use customer phone surveys ?

by BeautifulWolf
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1 Comment 350 views
How to explain your product or service to online customer?

How to explain your product or service to online customer?

by Slayerk
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1 Comment 550 views
0 like 0 dislike
1 Comment 249 views
What is the key to customer loyalty?

What is the key to customer loyalty?

by Camella
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1 Comment 217 views
0 like 0 dislike
1 Comment 223 views
How to know if you are Serious about Customer Service?

How to know if you are Serious about Customer Service?

by Celestiger
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1 Comment 236 views
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