Business People Club

The Top Ten Client Feedback Questions

0 like 0 dislike
75 views
in Articles by AmazingKitty

Perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen! 

1. What was the greatest benefit you derived from my service**? This question helps you to understand what is working. Sometimes you will be surprised by the answer. Our SCORE chapter has a limit of 3 counselors at one location to counsel one client. Our client panelists said the more counselors the better! We have now eliminated the restriction on the number of counselors.

 2. What would you like to see more of when you work with me? For our session the panelists told us some counselors introduced themselves by telling about their business background during the sessions while others did not. The clients said they wanted to hear the qualifications of the counselors who were working with them. Are you forgetting to be consistent when delivering your product or service to your clients? We were! ☺ 

3. How could I improve my service? Clients often have ideas that are easy to implement but somehow you haven’t thought of. SCORE does both email and face to face coaching. These were face to face clients who wondered if they could get support between sessions through email. Easily done now that we know it might be helpful. (Our email addresses are already on our SCORE business cards!) 

4. Is there anything you would like to see me stop doing? This question gives the client the opportunity to tell you about something that isn’t useful to him or her. It was suggested in our session that sometimes it is difficult for the business owner to meet with the counselor because the owner can’t leave his/her place of business. The SCORE clients wondered if it would be possible for the counselors to occasionally meet them at their own place of business. The answer was “Yes”. Again not something we had thought to offer consistently. 

5. Is there anything you didn’t get from my service that you were looking for? Here is an opportunity for the client to tell you other services that you might provide. If you are looking for ways to expand your offering this question is important. In the SCORE session one client wanted to know how he might get a counselor who actually worked in or owned the specific type of business that he had. Access to a database of the counselors in our chapter and their background would be helpful to the counselors and our clients. We will be putting one together. (We did have one counselor with exactly the right background for this client.) 

6. Has my staff treated you with care, attention, and courteousness? This would be an important question for a service provider with an administrative staff to ask. Clients don’t always complain about their experience with your staff but might share something significant when asked. 

7. Is there an issue that I have not spent enough time on for you? Sometimes clients allow you to move forward but are still thinking about a previous issue. This kind of question helps them to revisit areas they may have not understood and still have an unanswered question. 

8. Am I doing what you want me to do? Most of the time we are doing what we think the client wants. It is good to check once in a while to find out if you are actually doing what the client wants. 

9. Where have we been less than proactive in addressing your concerns? It may be that the client is expecting you to move into different areas that you think are being covered by other vendors or staff members. “Being proactive” may have a broader definition to the client than you are using. Asking this question might uncover new business. 

10. Is our billing clear? Are you getting value for your money? The bill is often a source of anxiety for the client. He/she needs to know exactly what he/she is being billed for. Does your bill show that? This final value question is critical to insuring your client is satisfied with your product or service. *SCORE – This is an organization that is part of the Small Business Administration in the US. SCORE volunteers are experienced managers and business owners who counsel small business owners without charge. **I have used the word service here and also client. You could just as easily substitute product and customer.

Your comment

Your name to display :
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.

Related posts

0 like 0 dislike
0 comments 128 views
0 like 0 dislike
0 comments 252 views
The Importance of Good Feedback

Getting good feedback from customers and employees is vital for any business that expects to grow. Without knowledge, business ... and feedback is the ultimate way to make educated decisions.

in Articles by Oystrich
0 like 0 dislike
0 comments 3,716 views
Media Survey Form

MEDIA SURVEY How did you learn of our product? A. Television Commercial? Yes_______ No________ ... NOTE : You can copy this document for personal or commercial projects.

in Documents by List
0 like 0 dislike
0 comments 1,282 views
Apology for Poor Service Rating on Customer Questionnaire

Dear Thank you for taking the time to fill out our questionnaire during your stay with us. We do appreciate hearing from our customers ... We hope that you will give us another chance to serve you.

in Documents by List
0 like 0 dislike
0 comments 103 views
Why Would all Companies Care to Pay Me to Complete Online Surveys?

Are you among the skeptics who doubt that paid online surveys really pay? Have you been approached by people who are ... research industry, while getting rewarded with great cash and rewards.

in Articles by Cybora
0 like 0 dislike
0 comments 65 views
Get Paid By Online Paid Survey

Ok, you want to make huge income from internet then just start your Adsense empire. It is a very amazing program started by a ... that matter because of the success of your work at home business.

in Articles by HairyFoal
0 like 0 dislike
0 comments 210 views
Publicists: It's Time to Embrace the Technology of Online Press Kits

So you have a cell phone, a Palm Pilot, an automated office complete with teleconferencing, remote-access, Web site and e-mail addresses ... the media. The media loves that - and so will your clients.

in Articles by LovableStorm
0 like 0 dislike
0 comments 313 views
Learning The Process Of Order Fulfillment

The goal of most businesses is to profit and give out the best products and services that they can offer to customers. For companies ... to benefit you, your company and the people that you serve.

in Articles by Richard S.
0 like 0 dislike
0 comments 330 views
Death Of A Salesman? It’s What Happens When The Customer Says “I’ll Think It Over!”

Michael Jordan said Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb ... you think out loud so I can hear you' are my present to you.

in Articles by BeautifulWolf
0 like 0 dislike
1 Comment 282 views
What is the key to customer loyalty?

What is the key to customer loyalty?

in Articles by Camella
0 like 0 dislike
0 comments 80 views
Answering Service, What Every Small Business Needs!

An answering service is what every small business needs. Anyone who has ever worked for a small business, or has owned a ... service will keep you adequately informed of any important incoming calls.

image
in Articles by LovableStorm
0 like 0 dislike
0 comments 411 views
Three places to find new clients without a lot of work

1. Don't ignore your own "Acres of diamonds" - ask your existing clients to refer some of their family, friends and ... potential clients by providing a quality product or service that they need.

in Articles by LovableStorm
0 like 0 dislike
0 comments 285 views
6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and ... tips will position you to keep your cool when customers get hot!

image
in Articles by Slayerk
0 like 0 dislike
0 comments 210 views
Evaluate Your Customer

Evaluate Your Customer When a customer walks into your office, don't sell them the first product that comes to mind. Sit them ... the authors name and reference links are kept in tact and active.

in Articles by Knighttime
0 like 0 dislike
0 comments 211 views
Angry customers - what can we do with them

"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very ... do business with you again if you resolve the complaint in their favor.

in Articles by SilkPredator
0 like 0 dislike
0 comments 254 views
Are you Serious about Customer Service

Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty ... would like to convert visitors to buyers and improve your ROI.

in Articles by Hawkward
0 like 0 dislike
0 comments 240 views
Why Educated Consumers are Better Customers

Educated Consumers Not too long ago, a colleague asked me why we invest so heavily in consumer education. We have made a ... customers. Permissions: Permissions and notification of use not required.

in Articles by PerfumedNecromancer
0 like 0 dislike
0 comments 254 views
Five Reasons to Use Customer Phone Surveys

Consumers are the life line of any successful business and you can learn a great deal of information from them. If you ... conduct phone surveys with your customers but the information is priceless.

in Articles by Conjursa
0 like 0 dislike
0 comments 325 views
Increase Profits by Marketing to Existing Customers

Business owners want more leads, more customers, more sales. It sounds logical: attract more customers and more sales will follow, ... quick fix solution to achieve the profit and success you want.

in Articles by FrighteningTwinkles
0 like 0 dislike
0 comments 258 views
What Clients Want

A potential client calls and wants a website, as a web developer you are more then happy to help. You show them your work, explain ... for them but teach them what it takes to be an online success.

in Articles by Octopuppy
0 like 0 dislike
1 Comment 824 views
How to find customers for my home based business?

I want to find more customers for my home based business. Any tips?

in Articles by Knighthawk
0 like 0 dislike
1 Comment 309 views
How to promote relationships with public?

How to promote relationships with public?

in Articles by Mosquiche
0 like 0 dislike
1 Comment 323 views
how to build strong relationship with your clients?

How to have lasting relationship with clients?

in Articles by Knightmare
0 like 0 dislike
1 Comment 375 views
Flexible Payments Mean Happier Customers

Flexible Payments Mean Happier Customers

in Articles by SilkPredator
0 like 0 dislike
1 Comment 299 views
Why should you use customer phone surveys ?

Why should you use customer phone surveys ?

in Articles by BeautifulWolf
0 like 0 dislike
1 Comment 385 views
How to explain your product or service to online customer?

How to explain your product or service to online customer?

in Articles by Slayerk
0 like 0 dislike
1 Comment 596 views
0 like 0 dislike
1 Comment 249 views
0 like 0 dislike
1 Comment 260 views
How to know if you are Serious about Customer Service?

How to know if you are Serious about Customer Service?

in Articles by Celestiger
0 like 0 dislike
1 Comment 260 views
0 like 0 dislike
1 Comment 297 views
How to deal with angry customers?

How to deal with angry customers?

in Articles by TwinNut
0 like 0 dislike
1 Comment 243 views
0 like 0 dislike
1 Comment 233 views
How to deal with nasty customers?

How to deal with nasty customers?

in Articles by Knightmare
0 like 0 dislike
1 Comment 233 views
How to deal with difficult people?

Sometimes its hard to deal with difficult people. Any tips?

in Articles by Finderpros
0 like 0 dislike
1 Comment 276 views
How to handle customer complaints ?

Handling customer complains effectively, any suggestions?

in Articles by LovableStorm
0 like 0 dislike
0 comments 2,462 views
0 like 0 dislike
0 comments 1,100 views
0 like 0 dislike
0 comments 1,467 views
0 like 0 dislike
0 comments 661 views
0 like 0 dislike
0 comments 1,172 views
Connect with us:
...