Business People Club

Search All Topics !

E-Commerce Business – Proceed With Caution

0 like 0 dislike
477 views
by GiftedWrecker
There is an epidemic in the United States. An epidemic that is so overlooked, if gone unchecked any longer, could cripple the economic strata of the U.S. An epidemic that could be responsible for the genocide of millions of businesses.  Curious what it is? I am referring to the gross mismanagement of e-commerce businesses. Okay, perhaps the phrases “cripple the economic strata” and “genocide of millions of businesses” was stretching a bit too far, however, it is a fact that the bulk of e-commerce businesses are not built on an infrastructure that embodies stability. I am referring to a lack of customer service support in the umbrella of businesses designating themselves “e-commerce” or “virtual businesses”.

It is true that the lure of starting the e-commerce business is powerful. An endeavor as such usually requires little or no capital investment, a credit card processing account, and rudimentary knowledge of HTML coding. These three elements compose the basic formula for starting an e-commerce business. There is a marked difference in the formula for starting a business and the formula for maintaining a business. To expound on the latter, what truly makes a business thrive is proper customer relationship management and immediate telephone / live voice account support. This is the key component that is missing from most on-line or “virtual” businesses.

Take, for instance, the internet based company Netflix. If you are unfamiliar with the company, they are a relatively young e-commerce business specializing in mail order DVD rental. The minds behind the ingenious idea that is the basis of Netflix failed to create telephone support for their product. There is no doubt this decision was a calculated one as they most likely weighed the cost of maintaining an in-house call center vs. integrating purely e-mail based support.  Without looking at the numbers side of the argument, imagine the frustrated consumer having problems with their order and having to rely on a 24 hour lagged e-mail response system to rectify their account issues. Based on this plausible conjecture, I believe lack of live operator support will be the ruin of the Netflix organization and the downfall of all e-commerce businesses that follow the same train of thought. What these businesses do not realize is that it is possible and extremely cost effective to outsource your call center needs to an established advanced call center facility. This solution has a two fold benefit. It serves to establish a solid foundation of customer relationship management and opens businesses up to benefit from word of mouth advertising.

I believe even a small internet business can greatly benefit from utilizing a call center to manage their customer service or sales calls. The initial investment is usually zero (excluding research time to find the appropriate facility) and most call centers charge on a per call basis (meaning you only get charged for the calls they actually receive). If looking at business from the customer’s perspective as opposed to looking at it from an initial profit standpoint, it behooves all e-commerce businesses to initially setup a live call center to manage all of their calls. If the infrastructure is not initially setup correctly, your business may fail before it has even begun.

Your comment

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.

Related posts

0 like 0 dislike
0 comments 430 views
Avoid the Hassles of Online Business Start-up with a Turn Key, Automated Home Based Business

Many people want to start a home business, but never do because of the hassles and start-up costs. As with any new business, a ... may be just the right choice for you to realize wealth from home.

by UncleRhino
0 like 0 dislike
0 comments 1,106 views
E-commerce Solution: Shopping Cart Or Web Store?

If you're planning on opening your own online store, you should make sure that you learn all about e-commerce, so that you can select ... business, and your store can grow as big as you can make it.

by Dingopher
0 like 0 dislike
1 Comment 274 views
How to Create a Money Magnet E-commerce Web Site?

how to create an eCommerce website that could attract more customers?

by KeyboardPie
0 like 0 dislike
0 comments 245 views
E-Commerce Fulfillment

E-commerce or electronic commerce can be defined as the buying and selling of goods and services on the Internet, especially ... multi-billion dollar source of revenue for business across the globe.

by Madept
0 like 0 dislike
1 Comment 223 views
How to Create a Money Magnet E-commerce Web Site?

How to Create a Money Magnet E-commerce Web Site?

by GardenParrot
0 like 0 dislike
1 Comment 231 views
How To Choose A Shopping Cart Vendor For Your E-Commerce Site?

How To Choose A Shopping Cart Vendor For Your E-Commerce Site?

by Cheatah
0 like 0 dislike
0 comments 211 views
5 Ways to Make Money on the Internet with Top Quality E-books

With so many new online business opportunities available, it can be difficult to sift through the masses. Maybe you're low on start ... today for e-book opportunities so you can reach your goals soon!

by GardenParrot
0 like 0 dislike
0 comments 1,076 views
The Secret To Promoting Sites With Articles

Publishing articles on the Internet is a tremendous way to increase the number of inbound links to your site. As articles are assimilated ... you should be able to do the same thing for your site.

by SnailMail
0 like 0 dislike
0 comments 394 views
Making Money Online with out Even Breaking a Sweat

OK I lied, there is no way, anyone can make money just by loafing around. Even if there are many websites and emails that claim that ... as a sideline letting you save up or by the things you need.

by FatKomodoDragon
0 like 0 dislike
0 comments 945 views
Make Money Online With Blogs, Websites, And Adwords

If you've been online for any amount of time, then you've probably heard the best way to make money online is through your ... , being visited by more people and more chances to earn money online.

by HarshThunder
0 like 0 dislike
0 comments 957 views
An Efficient Way To Set Up An Online Business

With so many online ventures failing, you may wonder, is it really worth considering setting up an online business? ... persistence eventually will make your business successful. www.bizseller4u.com

by HairySeahorse
0 like 0 dislike
0 comments 629 views
How To Start an Internet Business – The First Step

The vast majority of web sites are destined to fail before they are even built. Why? Because people building sites almost always put ... little reason to build a site that has no chance of success.

by GreedySmile
0 like 0 dislike
0 comments 1,039 views
7 Steps To Skyrocket Your Internet Business Profits

There are many ways to bring your income to the next level, and it all relies on just a little work that you can take anytime ... of it right now and execute them right away to multiply your revenues.

by PlaySeal
0 like 0 dislike
0 comments 461 views
Start Internet Business – Learn How Easy It Is

If you want to start an Internet business, the best place to start is of course the Internet. You can find everything you need to plan your ... ? It's not that hard there are well known ways to do it.

by HairySeahorse
0 like 0 dislike
0 comments 1,007 views
15 Ways To Start Your Internet Business Sales

1. Find a strategic business partner. Look for ones that have the same objective. You can trade leads, share marketing info, sell ... you're selling a book, offer an hour of consulting with it.

by SwiftHeroine
0 like 0 dislike
0 comments 1,098 views
Why Is Invoice Factoring Financing Better Than A Business Loan

Are you looking for a business loan? Many business owners who need financing start their financing search by looking for a business ... and you need financing, be sure to consider invoice factoring.

image
by FlamboyantChomper
0 like 0 dislike
0 comments 509 views
What Is A Business Broker

A business broker is an intermediary between a buyer and a seller of a business. In most cases a business broker represents the ... your area to discuss representing you in the sale of your business.

image
by Sumogre
0 like 0 dislike
0 comments 1,018 views
Ways to expand your business

Email marketing is an effective way of reaching out to your target audience. It is a cost effective and time effective tool of ... spam mails. The standard parameters are followed to avoid spam mails.

by Knighthawk
0 like 0 dislike
1 Comment 702 views
0 like 0 dislike
1 Comment 295 views
0 like 0 dislike
1 Comment 206 views
How to Start Online Business With Drop-Shipping?

How to Start Online Business With Drop-Shipping?

by Oystrich
0 like 0 dislike
0 comments 313 views
The Pros and Cons of Online Commerce

As the Internet comes of age more and more people and buying goods online. This has becoming a growing trend that looks like it will ... part of the consumer to be able to pick up potential scams.

by HarmlessRose
0 like 0 dislike
1 Comment 372 views
Discover Financial Freedom with an E-book Home Business

Discover Financial Freedom with an E-book Home Business

by AfternoonFay
0 like 0 dislike
0 comments 205 views
Creating and Distributing E-Courses

E-courses are excellent sales tools and a great way to get your knowledge out there. It is very simple to create your course and ... your distribution list: let people know about it any way you can.

by HairySeahorse
0 like 0 dislike
0 comments 398 views
Build a strong business with strong customer relationships

Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with ... with them. If you neglect them, they will go elsewhere.

image
by Cybora
0 like 0 dislike
0 comments 405 views
Improve Your Home Business With New Ideas

Generating new and fresh ideas is paramount to running a successful home business. Ideas are needed for developing, marketing and ... you can help your business stay ahead of the competition.

by ShowDolphin
0 like 0 dislike
1 Comment 292 views
How to automate your business with autoresponders?

How to automate your business with autoresponders?

by PlushSeal
0 like 0 dislike
1 Comment 963 views
How to Earn Money at Home With a Money Brokering Home Based Business?

How to Earn Money at Home With a Money Brokering Home Based Business?

by Camella
0 like 0 dislike
0 comments 461 views
Offering Different Methods Of Payment

Every good business person knows that one of the best ways to boost sales and traffic to their product is to allow for multiple payment ... After all, a sale is still and always will be a sale.

image
by GamerAlpaca
0 like 0 dislike
0 comments 471 views
6 Ways to Maximize Learning

Here's how to gain the most from training events. 1) Know what you want Before the workshop, set learning goals for yourself. ... the event in your company. Seek them out to express your thanks.

by Butcherry
0 like 0 dislike
0 comments 1,077 views
Create Your Own Shopping Mall and Work from Home

There's no disputing that the Internet has enabled hundreds of thousands of people to launch their own home based business. And, ... rewarding. The secret lies in partnering with the right company.

by HistoryYak
0 like 0 dislike
0 comments 639 views
Know When Two Sites Are Better Than One?

Back in the good old days it wasn't nearly so tough to get decent rankings fast. Wasn't nearly so complicated either. You ... may be better than one for your home based internet marketing business.

by GrizzlyFlash
0 like 0 dislike
0 comments 289 views
The 10 Super Unfair Ways of Making Money Online Even If You Don't Have A List Yet

Do you have a product so good you want everybody to know about it? How about generating more profits from it? If you want the answer ... steps above, take action now and do it today. To your success.

by Tabooccaneer
0 like 0 dislike
0 comments 1,180 views
Increasing The Perceived Value of Your Product or Service

Whether online or offline, small businesses often show little faith in the quality of their service or product. Instead, ... quality, charge accordingly and provide proof of your credibility.

by Herogue
0 like 0 dislike
0 comments 1,196 views
Who Has The Largest Retail Location In The World? The Internet, That's Who!

We often hear about the many thousands of locations where you can find a Wal-Mart, or a Target, or even the remaining K-Marts. ... can do it all without leaving the comfort of your home or office.

by ForceSoldier
0 like 0 dislike
0 comments 1,025 views
The Internet is Used 24/7, But Timing Still Matters

With so much information on the net regarding Internet marketing, identifying the best approach is difficult. Following is a discussion of ... and you can will see an upward trend in your revenues.

by VirtualAssassin
0 like 0 dislike
0 comments 935 views
Merchant Accounts For Beginners

Looking for something that will explain merchant accounts to you? Are you in need of a merchant account for beginners, mini ... , in using such accounts you essentially increase your bottom line!

by BunBunny
0 like 0 dislike
0 comments 1,170 views
The Importance Of Article Marketing

When most people think of advertising and promotion, they think about the expenses involved and how, for most new business owners, there ... to online entrepreneurs and, best of all - they are free!

by DreamBaby
0 like 0 dislike
0 comments 520 views
How can you increase your profits?

It is one of the most important question that you should ask yourself, and know. There is only two ways to increase your profits, and ... in, online or offline. So go on and make some profits.

by GroundHurricane
0 like 0 dislike
0 comments 299 views
The Power of Joint Venture

What is a joint venture? Although it is the key to increase your profit and your time off (you sell while you are doing ... . Remember: other people is the way to succeed in your business.

by GreedyPig
0 like 0 dislike
0 comments 901 views
3 Free Website Marketing Ideas - Easy And Quick

Online marketing is not cheap. You can spend thousands of dollars on Pay Per Click (Google Adwords) and thousands of site-targetted ... t have to spend any of your hard earned money on marketing!

by BumblingBee
0 like 0 dislike
0 comments 1,408 views
RSS Feeds - The Basics For Everyday People

Undoubtedly, you have visited various websites as you search the Internet for information, and you see icons or read messages that invite ... a means to get fresh updated content for your site too.

by Amigod
0 like 0 dislike
0 comments 1,174 views
Top 7 Finder's Fees Tips

Consider the lucrative opportunity open to you in earning finder's fees. A finder is someone who finds something for a person or business ... need, as well as other sources to find what is needed.

image
by PerfumedNecromancer
0 like 0 dislike
0 comments 523 views
Top 7 Ways To Profit From Foreign Trade

Here are seven excellent ways to earn income from international trade. 1. Importing: Retail store owners can find additional ... affiliate marketing, online auctions, online stores, and websites.

image
by BunBunny
0 like 0 dislike
0 comments 1,293 views
When Your Product Makes People Feel Great, You Make Money!

We've all heard about the importance of offering a product or service that is a good value. The better the value, the more sales you ... health, mood, and general well being and you'll have a winner.

image
by BouncyOracle
Quick Guides

1,098 posts

604 comments

1 comment

75,799 users

Connect with us:
...