Business People Club

Search All Topics !

6 Steps to Effective Communication

0 like 0 dislike
194 views
by TrustyKitty

finger-2056030__340.jpg

Effective leaders are known for being excellent communicators. Here's what to do.

1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, "I can't," you appear helpless and ineffective. Instead, talk about what you can do and what you want.

2) Deal with impossible requests by 1) acknowledging the request, 2) empathizing with the other person's feelings, 3) saying, "I wish I could fix it." and 4) suggesting a reasonable alternative." For example, imagine that you work at a resort and it is raining. A guest walks up to you carrying a golf bag, slams it against your desk, and shouts, "This place stinks! I spent thousands of dollars coming here and it's raining."

You respond by saying, "You're right it's raining. And I know how upsetting it must feel to travel this far and be stuck inside. I wish I could make it stop. In the meantime, you may want to visit our indoor putting center. Our golf pro is offering instructions this afternoon."

3) Deal with difficult requests by 1) affirming your willingness to help and 2) asking the other person to help you plan a solution.

For example, if your boss asks you to start another project, you could say, "I understand you want me to start a new project. And right now I'm working on another project. To help me set my priorities, I wonder which one you want me to finish first."

4) When possible, offer choices that show the consequences of different options. This allows the other person to choose both the process and its impact.

For example, you can say, "That's a great idea. And there are different ways I can meet your request. We can use our existing supplies, which are free, or we can buy custom materials, which will cost $500. Which option would you prefer?"

5) Deal with complaints by asking the other person to describe a fair settlement. You can say, "What do you want?" or "What would you consider a fair solution to this?" or "What would make you happy?"

6) A smile significantly affects how you sound. It also makes you more approachable. When you frown, other people hear anxiety, caution, fear, and rejection. A smile (or at least a pleasant expression) encourages open communication.

Your comment

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.

Related posts

0 like 0 dislike
0 comments 207 views
7 Simple Steps to Get More Out of Your Day

Let's face it - time is probably our greatest resource. We never seem to have enough of it and it seems to pass so quickly. Well we ... easiest way to more out of your day and more out of your life.

image
by MysteryWasp
0 like 0 dislike
0 comments 206 views
Five Steps to Create a Budget for your Small Business

How I hate budgets! Every time an accountant told me to put together a budget for my company, my response was - When ... Have systems in place to increase revenue and decrease expenses as necessary.

by UncleRhino
0 like 0 dislike
0 comments 198 views
10 Effective Ways To Reduce Your Business Costs

1. Barter If you have a business you should be bartering goods and services with other businesses. You should try to trade for something before ... quality. Don't just be satisfied with a few. ----

image
by Sassassin
0 like 0 dislike
0 comments 265 views
How to conduct an effective customer satisfaction program?

How to conduct an effective customer satisfaction program?

by HairyMagpie
0 like 0 dislike
1 Comment 211 views
How to Hold Effective Staff Meetings?

How to Hold Effective Staff Meetings?

by HairyMagpie
0 like 0 dislike
0 comments 210 views
3 Myths That Ruin Meetings

These myths have cost companies billions of dollars in wasted payroll money. Myth #1) Structure spoils spontaneity. I once attended a ... , a meeting is a business activity, not a company picnic.

image
by Falconjurer
0 like 0 dislike
0 comments 236 views
6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and ... tips will position you to keep your cool when customers get hot!

image
by Slayerk
0 like 0 dislike
0 comments 231 views
Top 6 Reasons You Need a Website

Some business owners struggle with the idea of starting a business website. Why do you really need a website? Well, there are several ... you actually have one and see the benefits you get from it.

by Scorpeon
0 like 0 dislike
0 comments 1,014 views
Handling the Purchase of a Business Phone System

Purchasing a business phone system is not an easy endeavor, but with the right mind set and a little knowledge about business ... to guide you in making the right purchase for your business.

by Scorpeon
0 like 0 dislike
0 comments 296 views
The Important Role Of Public Relations

Public relations is fundamentally the art and science of establishing relationships between an organization and its key audiences. ... relations, an introduction to public relations software etc.

by Celestiger
0 like 0 dislike
0 comments 229 views
The Answering Service Advantage

While many businesses field their incoming calls comfortably from their own office, others find this workload overwhelming, and choose to outsource ... allowing you to get on with what you do best.

image
by Titank
0 like 0 dislike
0 comments 192 views
Building Great Business Relationships

If you're in a business relationship with anyone - a client, vendor, or customer - how important is that relationship to you? ... will always have a garden full of healthy, happy business contacts.

image
by HistoryYak
0 like 0 dislike
1 Comment 185 views
How to have effective meetings?

How to have effective and productive meetings/

by HarshThunder
0 like 0 dislike
0 comments 969 views
17 Important Points To Consider Before You Hire A Law Marketing Consultant

As we fast approach the new year, many firms are preparing to launch their 2006 marketing efforts. If you're thinking about hiring a ... only a few, you may be reading comments from his in-laws.

by PlaySeal
0 like 0 dislike
0 comments 479 views
8 Ways to Avoid Litigation When You Sell a Business

Based on recent litigation storm clouds, business owners planning exit strategies better batten down their legal hatches. As a ... to minimize your litigation risks and reap the benefits later.

image
by TwinNut
0 like 0 dislike
0 comments 253 views
5 Great Reasons To Hire A Telecommuter

How would you like to hire someone that is more motivated and more qualified to do the work and costs you less than ... , you may even consider converting even more positions to telecommuting.

by PlushSeal
0 like 0 dislike
0 comments 216 views
4 Reasons Why You Need Testimonials to Sell More

The other day I was writing a sales brochure for a West Coast manufacturer. As I got to what I'll call the proof section of ... , the door to repeat sales swings wide open. (c) 2005 Neil Sagebiel

image
by HarmlessRose
0 like 0 dislike
0 comments 1,146 views
10 Incredible Ways To Sell Your Products Now

1. Make your reader visualize they have already bought your product in your ad. Tell them what results they have gotten and how ... and gain your readers trust to buy your products or services.

image
by Richard S.
0 like 0 dislike
0 comments 254 views
7 Ways To Advertise Your Business For Free

. Free directories: directories are perfect for customers that are searching for a particular topic. What's great about them is ... for a recipe swapping group when you are advertising shaving cream.

image
by ShowDolphin
0 like 0 dislike
0 comments 326 views
10 Ways To Ensure Your Flyer Avoids The Bin

Flyers are an excellent marketing tool to promote a club night or event. They are commonly used for student promotions throughout the country. You ... wonders. 10. Er, try not to stand near a bin.

image
by BeautifulWolf
0 like 0 dislike
0 comments 306 views
66 Ways To Promote Your product or Services

Some guru sells his program because he has 60 ways of marketing. One Dentist was asked about his marketing he said he had 100 ways and ... . It will be at least 2 pages with a lot of information.

image
by PositiveVoid
0 like 0 dislike
0 comments 240 views
3 Ways To Protect Your Customers

Customer security is one of the prime considerations of any retail outlet today. Whilst implementing key marketing strategies in order to ... the more likely they are to spend money in your store.

image
by SwiftHeroine
0 like 0 dislike
0 comments 1,056 views
7 Tips to Starting a Successful Small Business

Getting a small business off the ground is challenging to say the least. Here are some tips which will prepare the ground for ... this? Understand that in every problem there is potential for good.

image
by Mosquiche
0 like 0 dislike
0 comments 521 views
8 Great Interview questions to help you find the right Candidate

1) Do you have written goals you want to accomplish and if so, tell me about them? You are looking for indications of maturity, ... you're ready to take the next step with this person. Good luck

by BumblingBee
0 like 0 dislike
0 comments 211 views
What to Look For in a New Franchise

Want to buy a franchise opportunity? Great idea! Here is a high-level overview on what to look for: Operating History - A ... of re-sales relative to the total number of franchises in existence.

by HairySeahorse
0 like 0 dislike
0 comments 191 views
Business Tools to Help You Run a Successful Business

When setting up a business, even the best prepared among us will struggle to do everything and remember everything. It is very unlikely ... to get the right tools will pay off time and time again.

by VirtualAssassin
0 like 0 dislike
0 comments 205 views
Business loan and how to acquire it

Business loan can cater to your each and every aspect of your business. The urgent requirement of funds for your business can be ... a business loan and expand your business, the way you want.

by Cybora
0 like 0 dislike
0 comments 456 views
10 ways to get links to your site

Getting links to your site increases traffic and boosts your rankings in the search engines queries. Here are the 10 methods I ... keep buying them to maintain your higher page rank and rankings.

by nicejone
0 like 0 dislike
0 comments 171 views
Five Ways to Make Your Organization Innovative

Creative ideas are what turn ordinary companies into market leaders. These companies see the end result first and then build ... . James Feldman is a motivational speaker and business consultant.

by Cybora
0 like 0 dislike
0 comments 523 views
Top 7 Ways To Profit From Foreign Trade

Here are seven excellent ways to earn income from international trade. 1. Importing: Retail store owners can find additional ... affiliate marketing, online auctions, online stores, and websites.

image
by BunBunny
0 like 0 dislike
0 comments 224 views
Contract Manufacturing: Choosing The Right Way To Go

Choosing the right company to handle your needs for contract manufacturing is the difference between doing well and doing less than ... decent directory site, all are good sources of this information.

image
by KeyboardPie
0 like 0 dislike
0 comments 232 views
3 Lifesaving Tactics to Stay Afloat In a Constantly Changing Marketplace

Let's face the facts... old-fashioned marketing tools aren't going to keep your business a growing and prosperous entity in ... take your business under. Stay afloat with these proven tactics.

image
by PositiveVoid
0 like 0 dislike
0 comments 1,015 views
Ways to expand your business

Email marketing is an effective way of reaching out to your target audience. It is a cost effective and time effective tool of ... spam mails. The standard parameters are followed to avoid spam mails.

by Knighthawk
0 like 0 dislike
0 comments 400 views
The Secret To Online Success

When most people begin any kind of business they seem to have a lot of expectations. They think the money will come rolling the moment ... have once thing in common. They "add value" to your product.

by Finderpros
0 like 0 dislike
1 Comment 700 views
0 like 0 dislike
1 Comment 295 views
0 like 0 dislike
1 Comment 289 views
How to automate your business with autoresponders?

How to automate your business with autoresponders?

by PlushSeal
0 like 0 dislike
1 Comment 313 views
What to look for when working with a partner?

What to look for when working with a partner?

by GraveGrass
0 like 0 dislike
1 Comment 395 views
How to Build a Retail Store that is Made to Last?

How to Build a Retail Store that is Made to Last?

by Butcherry
0 like 0 dislike
1 Comment 340 views
How to stay competitive In the 21st century ?

How to stay competitive In the 21st century ?

by GardenParrot
0 like 0 dislike
1 Comment 253 views
is it good idea to have 50/50 equity business partnership ?

is it good idea to have 50/50 equity business partnership ?

by BumblingBee
0 like 0 dislike
1 Comment 263 views
How to start a LLC company?

I want to start a llc company. Looks like process is very complicated. Any tips? I want to start in new york state.

by nicejone
0 like 0 dislike
0 comments 193 views
How to manage my customers?

I am having issues managing my customers. How can i manage my customers effectively?

by Finderpros
0 like 0 dislike
0 comments 269 views
Guide to business and data trends

If one factor is to be named on which today's business world stands it is undoubtedly the data management system of ... loss are worth being considered for long term gains of business houses

by Explorer
0 like 0 dislike
0 comments 507 views
How to go The Extra Mile to Business Success?

You cannot fail when you give more than 100 percent. In whatever endeavour you are doing, always give more than one ... most important task right now - keeping your existing customers satisfied.

by AmazingKitty
Quick Guides

1,098 posts

604 comments

1 comment

74,471 users

Connect with us:
...